Prohibited use
- Fraud, impersonation, phishing, credential theft, extortion, harassment, threats, or deceptive caller identification.
- Unlawful robocalling, spam, evasion of consent, or contacting suppressed and do-not-call recipients.
- Collecting highly sensitive information without a lawful purpose and appropriate safeguards.
- Malware, unauthorized access, service disruption, vulnerability exploitation, or attempts to bypass platform limits.
- Discrimination or fully automated high-impact decisions in employment, housing, credit, insurance, healthcare, or legal services without required human review and safeguards.
Responsible automation
Configure clear escalation paths, test agents before publishing, monitor real conversations, correct misleading knowledge, and stop campaigns that produce unexpected or harmful behavior.
Enforcement
We may investigate suspected violations and restrict or terminate access when necessary. Serious or unlawful activity may be preserved or reported where legally required.